Six Mobile Marketing Trends for 2008

by Bryon Morrison
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“I never think of the future. It comes soon enough.” -- Albert Einstein
Had Einstein had a mobile phone, he might have seen the future of mobile marketing lies in channel sharing, wireless environments, and convergence. These are among the trends that will impact the industry in the next 12 months.
1. Consumers will be more willing to download applications to their wireless devices. Here’s why:
Third, the phone is personal, and downloadable applications that are focused on affinities and preferred brands offer another opportunity for people to further customize their phone.
And, finally, a download provides a better user experience which can also reduce or eliminate the need for future data downloads.
We believe in the following year we will see the number of downloadable applications increase significantly, and with it, the number of consumers downloading the applications to their phones. These applications will serve as a platform for customizing how a consumer would like to interact with brands, giving the relationship management to the user.
In return, the benefits to the brands are substantial. An application provides 24/7 access to a company’s brand and links the brand with a positive experience. Also, by developing applications around affinities that relate to the brand attributes, a brand can provide functionality that directly supports the brand promise.
2. Wireless environments. The more control we have over a venue, the more we can use a series of tactics to enhance an experience. Today, clients are asking us to create environments that offer similar experiences to those in
What’s driving this evolution? For one, venues can take advantage of captive audience attending events. Further, attendees typically enter through limited points of entry, allowing us to introduce them to the experience on-site and efficiently opt-in. And, the mobile device is the one constant from the seats, to the pits, to the stage, to the food line, to the bathroom, to the vendor line. Most importantly, it’s the one thing guaranteed to leave the event with the customer.
3. Convergence. While technology has consistently attempted to create convergence devices -- and typically failed to meet consumer expectations -- we believe the phone will be the one accepted convergence device. It has already begun to play out in the U.S. Overseas, it already serves as the phone, wallet, keys and remote control device.
In 2008, we’ll see consumers seek out content and applications to serve various utilitarian and entertainment functionality like games, camera, music, maps and directions, wireless internet, social networking, TV, personal management (finance, calendar, to-do lists, etc.), event interaction, smart-home interface, etc.
Mobile devices are being released with more advanced multimedia capabilities and consumers will look for that device to be a “go-to” solution for managing their lives.
4. Channel-share. Many of our clients have tested the medium over the last 24 months. Now, they’ve reached a point where they recognize that it’s a viable channel that delivers a significant ROI. We’re seeing clients plan concepts for 2008 that are focused on “owning” the channel or increasing their association with the medium.
In keeping with the media principal, “If budgets are limited, then go big and own the channel,” we are seeing clients take advantage of the medium’s low costs and lack of clutter. These strategies are coming to fruition as dedicated shortcodes; heavy media buys in on-deck/off-deck channels; attention to viral, grass-roots marketing methods; and “signature” technology or applications that will be heavily promoted.
We anticipate 2008 being the year companies take a page from the internet playbook and learn from the success of significant first movers like Dell, Barnes & Noble, Nordstrom, Southwest Airlines, Best Buy, Charles Schwab, 1800-Flowers, etc. Though they had successful businesses prior to the internet, each of them took a “land grab” approach to the medium and made their brand synonymous with the internet among that audience base.
5. Customer Managed Relationships (CMR). The natural evolution in the medium leads us to a point of thinking beyond a project or campaign. Anticipating success, we are now asked by clients to focus on how to communicate with their highly valuable opt-in audience that is the result of their various promotions we execute on their behalf.
While the traditional CRM (Customer Relationship Management) approach would be to develop high-level segments and communicate out to four of five groups in a time-bound wave of communications, mobile provides us a platform to speak to consumers on a true 1:1 level based on their desired manner of interaction.
As opposed to planning a mass outbound message every certain number of days or months, we are developing strategies that will introduce relevant options, features, functionality, content, discounts, etc. based on what we know about the user. The next step in that process is developing opportunities for those people to continue to refine their desired manner of being contacted.
6. Structured Learning. “How should we be measuring the success of these campaigns?” This question, along with, “Are we getting the best response possible?,” are two of the most frequent questions we field from clients. We’re working closely with many of our clients to understand the true impact of their wireless initiatives.
We approach the challenge from two perspectives: The “Micro” and the “Macro.” On the Micro level, there are quantitative measures available with every campaign we execute. These measures allow us to do champion-challenger testing that determines how we would optimize a campaign in the wireless space. We introduce these proposed approaches in “learning plans” and continue to test variables throughout a campaign. Ideally, we’re allowed to look at each of the campaigns and identify ways we will measure across initiatives, as well.
On a Macro level, we take into account that wireless is a new medium and each of our campaigns probably have a greater impact than what is literally documented through our direct interaction statistics. In other words, it’s more likely in a new medium for people to be inspired to act based on stimulus, but use an indirect channel to execute the transaction.
Leveraging econometric techniques we’re now able to understand the true impact a wireless campaign has on brand equity, sales, online interactions, etc. We’re also able to determine the ideal media mix used to drive people to the wireless channel. The goal will be to reach a point of accurate forecasting as we have in other media.












